F.A.Q.
for additional questions not in the FAQ'S please submit in our contact form
What makes AEON Packaging eco-friendly?
At AEON Packaging, our products are made from sustainable, biodegradable, and compostable materials, such as sugarcane, CPLA, and recycled paper. We are committed to minimizing environmental impact and providing packaging solutions that help reduce waste.
Where are your products manufactured?
We have strong partnerships with our manufacturing facilities, primarily based in China. Our founder, Sihan Cui, has longstanding family ties to these facilities, ensuring high-quality production and strict quality control.
Deposit Terms and Conditions
If paid deposit of $500.00, in the event of an increase in price due to tariffs resulting in a total price change exceeding 10%, you will be notified and given the option to cancel your order. If you choose to cancel under these circumstances, your full $500.00 deposit will be refunded.
Why do you collect payment up front?
We collect payment up front to cover material costs and initiate the production process, allowing us to reserve production line time and move efficiently through the design and manufacturing phases. This practice helps us maintain lower costs and fulfill our promise of high-quality products in a timely manner.
What is Aproustti by AEON Packaging?
Aproustti is our premium sugarcane product line, designed with sustainability in mind. These products are durable, eco-friendly, and offer an elegant look—perfect for businesses seeking environmentally conscious packaging without compromising on quality.
Do you offer customization options for your products?
Yes, all Yes, all our packaging is made-to-order and fully customizable. We offer customization for material, size, shape, closures, and more. We work closely with our customers to create personalized designs that enhance your brand identity.
What are my options for customization?
You want it, we can do it? You have a vision? We can do it. We pride ourselves in being flexible and resourceful. Customization options include custom printing, special finishes, unique sizing, brand logos, custom colors, and textures. All customized items are manufactured with care to ensure your brand stands out.
Is there a minimum order quantity (MOQ) for custom products?
We strive to keep our MOQs as low as possible while maintaining quality. Most MOQs are listed on our website, but if you need more details or exceptions, please contact us directly.
How long does it take for customized orders to be delivered?
Our lead time for custom-made products is generally 6-9 weeks. The process includes:
- Payment received → Design Phase (varies by customer) → 2-3 weeks for line scheduling and production → 4-6 weeks for shipping.
Shipping times may vary due to sea transit and customs clearance. For international orders, arrival typically takes 2-4 weeks after shipping.
Why does it take so long to get my custom order?
All custom products are made to order. We do not keep inventory for local printing. Instead, we build each product to your specifications directly at the manufacturer, ensuring quality and customizability.
How can I place an order?
Currently, orders cannot be placed directly through our website. You can contact us via form, email, or phone to place your order. Some products that we hold in inventory will soon be available for purchase online.
What payment methods do you accept?
We accept major credit cards, ACH transfers, and other secure online payment options. Credit cards would include a transacton fee. Contact our sales team for specific arrangements or bulk orders.
Do you provide free shipping?
Yes, we offer complimentary standard shipping on our made-to-order products. Expedited shipping is available for an additional fee.
Do you offer samples of your products?
Yes, we understand the importance of seeing and feeling a product before committing. While we do offer samples, they are limited due to cost considerations. We will do our best to accommodate sample requests.
Can I get assistance with choosing the right packaging for my business?
Absolutely! Our team is here to help you find the best packaging solutions for your needs. Whether it's advice on material, customization, or product recommendations, we're happy to assist.
Are your products compostable and recyclable?
Many of our products, including CPLA cutlery, sugarcane items, and recycled paper products, are certified compostable. We aim to provide packaging that is either biodegradable or recyclable to help reduce waste.
Do you offer bulk discounts?
Yes, we offer discounts for larger orders, including container orders. Please contact us to discuss your specific needs, and we will work out a suitable pricing plan
Do you sell your products on marketplaces?
Yes, some of our products are available on marketplaces like Amazon. We aim to keep pricing consistent across channels and make our eco-friendly solutions accessible to a wide range of customers.
Are all the prices listed on the website final?
Prices listed online are generally final for standard orders. However, pricing may vary for bulk orders, distributors, or due to shipping and tax changes. Please contact us for custom or bulk order quotes.
Is this the full catalog of products?
No, the website showcases a curated selection of our most popular items. We offer a broader range of products, so if you are looking for something specific, feel free to contact us.
I am a coffee shop owner. How can AEON Packaging help me?
We offer various eco-friendly products ideal for coffee shops, including double-wall cups, compostable cutlery, and branded cup sleeves. We also provide customization options to help enhance your coffee shop's brand and customer experience.
I am a distributor and would like to sell your products.
We are interested in partnering with distributors who align with our core values. We are selective to ensure product and pricing quality. Please contact us to discuss partnership opportunities.
I am an affiliate and want to be an ambassador for your brand.
We love working with individuals who share our passion for sustainability and quality. Please reach out to discuss becoming a brand ambassador and help us spread the mission of eco-friendly packaging.
Do you do CPG packaging?
Yes, we offer packaging solutions for consumer packaged goods (CPG). Contact us, and we will connect you with the right manufacturer to meet your needs.
I am interested in a sales role or a career with AEON.
We are always looking for talented individuals to join our team. Please contact us.